Refund Policy

This Refund Policy describes how we handle requests for refunds in connection with any paid digital materials that Zoiiudrain may make available. It should be read alongside our Terms of Use and Privacy Policy. The policy is written to be fair, transparent, and consistent with the consumer protections available to you.

1. Scope of this policy

This policy applies to purchases of digital materials offered directly through Zoiiudrain, where such materials are made available. It does not apply to free content, nor to products or services purchased from third parties, which are subject to their own terms.

2. Free informational content

The majority of our website consists of free, general informational content about evening routines and checklist organisation. Because this content is provided at no cost, there is nothing to refund in relation to it. You are welcome to read, print, and use it for your own personal, non-commercial purposes.

3. Paid digital materials

If we offer paid digital materials, such as downloadable checklist templates or guides, the terms in this section will apply to those purchases. We will always describe what is included before any purchase is completed, so you can make an informed decision.

4. Refund eligibility

Where a paid digital item does not match its description, or where a technical fault prevents you from accessing it, you may be entitled to a remedy such as a repair, replacement, or refund. To help us assess your request, please include relevant details such as the date of purchase and a description of the issue.

5. How to request a refund

To request a refund, please contact us using our contact form or by phone, and include:

• The name and email used at the time of purchase.
• The item concerned and the approximate purchase date.
• A short description of the reason for your request.

We will review each request individually and respond as promptly as we reasonably can.

6. Timeframes

We aim to acknowledge refund requests within a few business days of receiving them. Where a refund is approved, it will be processed using the original payment method where possible. The time it takes for funds to appear can depend on your payment provider and is not always within our control.

7. Non-refundable situations

Certain situations may not qualify for a refund, for example where:

• A digital item has been fully accessed or downloaded and is functioning as described.
• A request is made outside any applicable timeframe without a valid reason.
• The reason relates to a change of mind only, subject to your rights under applicable law.

8. Your consumer rights

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law or other mandatory consumer protection legislation. If applicable law provides you with a remedy that is more favourable than this policy, that law will prevail.

9. Disputes and chargebacks

If you are unhappy with the outcome of a refund request, we encourage you to contact us first so we can try to resolve the matter directly. Working with us before initiating a payment dispute usually leads to a faster and clearer resolution for everyone involved.

10. Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the date shown at the top of this page. The version in effect at the time of your purchase will apply to that purchase.

11. Contact us

For any questions about this policy, please contact us at:

• Zoiiudrain
• 436 George St, Sydney NSW 2000, Australia
• Phone: +61 2 8015 6111
• Email: team@zoiiudrain.world
• Or use our contact form